Support — Lmalim

Most things are faster in the app. Below is where each one lives — and how to reach a person when it is not enough.

Your account

Change your details — open the app, then Edit Profile.
Forgot your password — use Forgot password on the sign-in screen. You will need the phone number on the account.
Delete your account — Edit Profile → Delete account. This removes your bookings, chat, ratings and notifications. Cancel any renewal first if you do not want to be billed again.
The verification SMS did not arrive — check the number, wait a minute and request it again. If it still does not arrive, email us with the number you used.

"Near me" is not working — the app only asks for a rough, city-level location, and only when you tap it. If permission was refused once, iOS will not ask again: tap the message under the city field to open Settings, or just type your city instead.
Your city is not listed — cities follow the country your account is registered in. If yours is missing, tell us and we will add it.
No results — try removing filters, widening the dates, or searching a nearby city. New markets start with few providers.

Change or cancel — open the booking and use the action shown there. The other side is notified.
The other side is not replying — message them in the app first. If it stays unanswered, cancel and book someone else.
Payment for the job — that is agreed directly with the provider. Lmalim does not take payment for jobs.

What membership costs — it is set per country and per provider type, and shown in the app before you pay.
Payment methods — Apple Pay, Google Pay, Bit, or credit card.
It renews monthly until you cancel. Cancelling lets the month you already paid for finish.
"Keep me on top" is a separate optional payment that raises your position in search. It starts once the payment is confirmed, not when you pick an amount, and it renews monthly until cancelled.
A payment is not showing — email support with the payment reference and the date, and we will trace it.

Report a person or a message — use Report in the app, on the chat message, the review, or the booking. Reports go straight to our moderators.
Something urgent or unsafe — contact your local emergency services first, then tell us.

Read the Privacy Policy for what we collect and why, and the Terms of Use for the rules of the marketplace, membership and paid placement.